Booking can be made by telephone on 01923-750789.
In the event that we are unable to take your call, please leave a message with your name and a
return number, or alternatively e-mail us at info@jepeca.com.
Our aim is to get back to you in within 12hrs.

Individual session shall receive confirmation from individual Jepeca coaches.
Organisational commissioning shall have an Email confirmation, which shall be provided
before the sessions begin. This will provide details and confirmed dates for sessions over the
course of the programme. Once the confirmation email has been provided a cancellation
fees of 10% will apply if cancelled within four weeks, 20% if cancelled within three weeks,
and 50% if cancelled within one week. For full year contracts we will require a minimum of
6 weeks cancelation notice.

Any changes thereafter shall be discussed with the point of contact and attending coach.
We strive to provide an honest, open, professional and ethical service and are happy to
discuss your individual needs.

Should Jepeca cancel a session then Jepeca will work with the point of contact to try to
provide an alternative. Possible alternative solutions may include providing a different
Jepeca coach to continue the session, providing double sessions or alternative day(s)
depending on what works best for both Jepeca the commissioner of the service.
Should the commissioner or point of contact cancel a session we will do our best to provide
an alternative as above but we cannot guarantee.

Jepeca Ltd. reserves the right to refuse treatment to any individual without reason. Due to the
obvious fact that we are dealing with human behaviour we are unable to give any guarantees
that we will be successful but we will do our best to help you achieve the results that you and
our clients want.

Changes can happen quite quickly, often within the first or second session, although a little
more time might be needed to explore more difficult and complex issues. Jepeca’s outcome is
always to assist in making these changes as quickly as is appropriate.

When you book, all personal data provided to us will be used in accordance with data
protection laws and our privacy policy. We will not pass any client details to any third party
for any marketing or promotional use. Some general details of individual work (leaving out
or changing any identifiable information) may also be used for assisting others, case reports,
supervision, research, training, and professional publications.

For private or individual work – Payment is due on the day of your appointment or in advance
at Jepeca’s discretion. Payment is always to be made in £’s Stirling.
Payment can be made by BACS transfer, cash or cheque.
If for any reason you are unable to make payment on the day of your appointment (private
clients) a £20 administration charge may be added to our fees.
Organisational invoices are to be paid in full within 15 days unless agreed otherwise.
We are entitled to delay or reduce the level and/or scope of service(s) (including session
materials) if we are prevented from or hindered or delayed in obtaining or delivering the
services (including session materials) as a result of any circumstances beyond our reasonable


The information, techniques and exercises provided within www.jepeca.com are for
educational purposes only. Do not use the techniques or exercises contained within this
website whilst driving or operating machinery, or if you suffer from epilepsy, clinical
depression or any other nervous or psychiatric condition. The information provided is not a
substitute for proper medical advice. If in doubt, please consult your doctor or licensed
medical practitioner.

These terms and conditions are governed by and to be interpreted in accordance with English
law and in the event of any dispute arising in relation to these terms and conditions or any
dispute arising in relation to the web site whether in contract or tort or otherwise the English
courts will have non-exclusive jurisdiction over such dispute.

This website and its content is copyright of jepeca.com. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited
other than the following:
• you may print or download to a local hard disk extracts for your personal and noncommercial
use only
• you may copy the content to individual third parties for their personal use, but only if
you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit
the content. Nor may you transmit it or store it in any other website or other form of
electronic retrieval system.

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